HOW WE WORK
The enquiry is received by our team and assigned to an underwriter, who will take responsibility for the case throughout the lifecycle of the loan.
The case is reviewed and, if it meets our criteria, credit-backed terms are issued (usually within just one hour).
If the client proceeds, they pay the valuation fee and the underwriting process begins.
Our underwriter instructs the valuer and lender's solicitor whilst carrying out underwriting due diligence.
Our underwriter manages the case, liaising with all parties, through to completion when the funds will be paid to the client (usually within 3 to 21 days, depending on the complexity of the case).
Our underwriter remains in contact with the client throughout the term, assisting with further drawdowns for works (if required), prepayments and the final repayment process.
In order to deliver exceptional service for our clients we have developed a unique way of working. Our multi-tasking underwriters are empowered to take ownership of each case from initial enquiry through to completion. This means never being swapped from one department to another, no crossed wires and no delays. Just the certainty of straightforward solutions and a seamless, personal experience throughout.