HOW WE WORK
Once we receive your enquiry (via phone, email, post, website chat, WhatsApp, Twitter or LinkedIn) it is assigned to one of our underwriters, who is fully responsible for the case and your point of contact throughout the lifecycle of the loan.
Our underwriter reviews your enquiry and, if it meets our criteria, aims to issue bespoke, credit-backed terms within just one hour.
If you decide to proceed with our terms, the next step is to pay the valuation fee and provide us with the completed and signed application form.
Our underwriter then instructs suitable valuation and lender legal firms from our extensive panels, whilst carrying out all underwriting due diligence and liaising with all parties.
Once all checks have been satisfied, our loan completes and we release funds.
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Our underwriter remains in contact throughout the term of the loan, assisting with further drawdowns for works (if required), any prepayments (if applicable) and the final repayment process.
In order to deliver exceptional service for our clients we have developed a unique way of working. Our multi-tasking underwriters are empowered to take ownership of each case from initial enquiry through to completion. This means never being swapped from one department to another, no crossed wires and no delays. Just the certainty of straightforward solutions and a seamless, personal experience throughout.
PROCESSES
UNIQUELY SEAMLESS
PROCESSES
UNIQUELY SEAMLESS
